The Monarch The Monarch The Monarch

Accessibility Statement

The Monarch Hotel GmbH

1 Introduction

We, The Monarch Hotel GmbH, are committed to making our services and our website as barrier-free as possible in order to provide equal access for all people. This accessibility declaration describes the current status of the accessibility of our website and our services in accordance with the requirements of the Accessibility Strengthening Act (BFSG) and Directive (EU) 2019/882.
 

2 contact information

The Monarch Hotel GmbH
Kaiser-Augustus-Strasse 36
93333 Bad Gögging
Germany
Email: info@monarchhotel.de
Telephone: +49 9445 9490
 

3 Scope

This declaration refers to The Monarch Hotel's website under the domain www.monarchhotel.de as well as to our digital services, such as: B. Online bookings.
 

4 State of accessibility

Our website was designed according to the internationally recognized Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, to ensure the highest possible level of accessibility. The following measures were implemented:

  • Text alternatives: All images and graphic elements are provided with alternative texts (alt texts) to make them accessible to screen readers.
  • Keyboard Navigation: The entire website is fully keyboard navigable.
  • Contrasts and readability: Color contrasts meet WCAG requirements to improve readability for people with visual impairments.
  • Responsive Design: The website is optimized for different devices and screen sizes to make it easier for everyone to use.
  • Read-aloud function: Our content is compatible with screen readers such as NVDA or voice-over.

 

5 Known Limitations

Despite our efforts, individual content or functions may not yet be completely barrier-free. Currently known limitations are:

  • PDF documents: Some older PDF documents (e.g. menus or brochures) may not be fully optimized for screen readers. We are working to update these documents by the end of 2025.
  • External Content: Videos or content embedded from third parties may not always contain subtitles or audio descriptions.
     

If you notice any barriers, we ask you to let us know using the contact options listed above. We will review your concern immediately and take action.


6 Feedback and complaints procedure

We want to continually improve our services. If you have any questions about
Have accessibility barriers on our website or in our services
If you notice or need assistance, please contact us:

  • By email: info@monarchhotel.de
  • By telephone: +49 9445 9490
  • By post: The Monarch Hotel GmbH, Kaiser-Augustus-StraSSe 36, 93333 Bad Gögging
     

We will process your request within 14 days and give you feedback. If you are not satisfied with our answer, you can contact the relevant complaints office:

Federal Office for Accessibility
The address and contact details of the Federal Office for Accessibility will be added, see below available soon
 

7 Date of creation and update

This Accessibility Statement was created on July 3, 2025. It is reviewed regularly and updated as necessary, but at least once a year.
 

8 Conclusion

Thank you for your understanding and support. We are continually working to make our services accessible to everyone.

Kind regards,
The Monarch Hotel GmbH